Privacy Policy

Last updated: 20 August 2026

The Web Puzzlers Limited ("The Web Puzzlers", "we", "us" or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect personal information when you visit or use our website, thewebpuzzlers.com, or contact us about our services.

The Web Puzzlers Limited is an Irish company registered under company number 822383, with its registered address at:

The Web Puzzlers Limited
Unit 21 Churchtown Business Park
Churchtown, Dublin
Ireland
D14 CC65

1. Who We Are

For the purposes of applicable data protection legislation, including the EU General Data Protection Regulation (GDPR), The Web Puzzlers Limited is the data controller responsible for personal data processed through this website and in connection with our business activities, except where we process personal data on behalf of a client as a data processor.

2. Information We May Collect

Depending on how you interact with us, we may collect the following categories of personal information:

• Your name and contact details;
• Your email address;
• Your telephone number;
• Your company or organisation details;
• Information contained in enquiries or messages you send to us;
• Information you voluntarily provide when requesting a quotation, consultation or our services;
• Technical information relating to your use of our website; and
• Information contained in communications between you and The Web Puzzlers.

3. Technical and Usage Information

When you visit our website, certain technical information may be collected automatically by our website infrastructure or third-party services used to operate and protect the website.

This may include your IP address, browser type and version, device information, operating system, pages visited, referring website, date and time of access, and other technical or diagnostic information.

We use this information where necessary to operate, secure, maintain and improve our website and to investigate technical problems or potential security incidents.

4. How We Use Your Personal Data

We may use personal data for the following purposes:

• To respond to enquiries and requests submitted through our website;
• To communicate with prospective and existing clients;
• To provide information about our services;
• To prepare quotations, proposals and service information;
• To provide and manage services requested by our clients;
• To maintain and improve our website and services;
• To protect our website, systems and business against fraud, misuse and security threats;
• To comply with applicable legal, regulatory and accounting obligations;
• To establish, exercise or defend legal claims where necessary; and
• For other purposes that are compatible with the purpose for which the information was originally collected.

5. Lawful Bases for Processing

We process personal data only where we have a lawful basis to do so under applicable data protection law.

Depending on the circumstances, our lawful bases may include:

• Contract: where processing is necessary to enter into or perform a contract with you.
• Legitimate interests: where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.
• Legal obligation: where we are required to process information to comply with applicable law.
• Consent: where we ask for your consent for a particular processing activity and consent is the appropriate lawful basis.

6. Enquiries and Communications

If you contact us by email, telephone, WhatsApp, through our website or by another communication method, we may process the information you provide in order to respond to your enquiry and manage our relationship with you.

We may retain correspondence and related information where reasonably necessary for customer service, business administration, legal, contractual or record-keeping purposes.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies that are necessary for the operation, security and functionality of the website.

Where cookies or similar technologies are not strictly necessary and require consent under applicable law, we will seek your consent before using them and provide appropriate information about their purpose.

You can also manage or delete cookies through your browser settings. Please note that disabling strictly necessary cookies may affect the functionality of parts of the website.

8. Google reCAPTCHA and Security Services

Our website may use Google reCAPTCHA or similar security technology to help protect forms and website functionality from spam, abuse and automated activity.

These services may collect technical and device-related information in accordance with their own privacy policies and terms. Where applicable, we will configure and use such technologies in accordance with applicable data protection and ePrivacy requirements.

9. Sharing Your Personal Data

We do not sell your personal data.

We may disclose personal data to trusted third parties where this is necessary for legitimate business purposes, to provide our services, to operate our website, or to comply with legal obligations.

These parties may include:

• Website hosting and infrastructure providers;
• Email and communication service providers;
• IT and security service providers;
• Professional advisers, where necessary;
• Payment or financial service providers where relevant;
• Government bodies, regulators or law-enforcement authorities where required or permitted by law; and
• Other service providers acting on our behalf where appropriate contractual and data protection safeguards are in place.

10. Data Processed on Behalf of Clients

As a software and IT services company, The Web Puzzlers may sometimes process personal data on behalf of a client when providing development, hosting, support, consultancy or other technical services.

In such circumstances, the client may be the data controller and The Web Puzzlers may act as a data processor. We will process such information in accordance with the client's documented instructions and applicable data protection requirements.

11. International Data Transfers

Some of our service providers may process personal data outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law and that appropriate safeguards are in place where required.

12. How Long We Keep Your Data

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain appropriate business records, comply with legal obligations, resolve disputes and establish or defend legal claims.

Retention periods may vary depending on the type of information, the reason it was collected and any applicable legal or contractual requirements.

13. Security of Your Personal Data

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.

14. Your Data Protection Rights

Subject to applicable law and any relevant exemptions, you may have the following rights in relation to your personal data:

• The right to access your personal data;
• The right to have inaccurate or incomplete personal data corrected;
• The right to request erasure of your personal data;
• The right to request restriction of processing;
• The right to object to certain processing activities;
• The right to data portability in applicable circumstances; and
• The right to withdraw consent where processing is based on consent.

These rights are not absolute and may be subject to legal conditions and exemptions.

15. How to Exercise Your Rights

To exercise your data protection rights or ask a question about how we process your personal data, please contact us using the details below.

We may need to request additional information to verify your identity before responding to certain requests.

We will respond to valid data protection requests within the timeframe required by applicable law.

16. Children's Privacy

Our website and services are primarily intended for businesses, organisations and adults. We do not knowingly collect personal data from children where such collection is not appropriate or permitted under applicable law.

If you believe that a child has provided us with personal data improperly, please contact us so that we can review the matter.

17. Third-Party Websites

Our website may contain links to websites, applications or services operated by third parties.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or data processing practices.

Any updated version will be published on this page with a revised "Last updated" date.

19. Complaints

If you have concerns about how we process your personal data, we encourage you to contact us first so that we can try to resolve your concern.

You also have the right to lodge a complaint with the Irish Data Protection Commission (DPC), which is the supervisory authority for data protection in Ireland.

20. Contact Us

If you have questions about this Privacy Policy, your personal data, or wish to exercise your data protection rights, please contact us:

The Web Puzzlers Limited
Unit 21 Churchtown Business Park
Churchtown, Dublin
Ireland
D14 CC65

Email: info@thewebpuzzlers.com

Phone: +353 89 950 5002